CISM is a Peer Support Group for Flight Attendants
By: Justin Whittington, a Chicago-based Flight Attendant and member of the Critical Incident Stress Management (CISM) Team.
Our hearts are heavy today as we learn more details about the crash of Germanwings flight #9525. As a reminder, Members of the TWU Local 556/SWA Critical Incident Stress Management (CISM) Team are ready and willing to speak with Flight Attendants who may want reassurance or guidance as the details of this event continue to unfold.
The CISM Team is a group of Flight Attendants who provide peer support to other Flight Attendants when they are exposed to, or have been involved in a traumatic event, which could cause them to experience Post Traumatic Stress.
The CISM Team is available to you 24 hours a day, seven days a week and may be contacted directly by any Flight Attendant by calling the CISM HOTLINE at 1-800-408-3220. A Team Member is always on-call and can also be reached by Southwest Airlines Management, your Union, Crew Scheduling, and the NOC. All information discussed between the CISM Team and the affected Flight Attendant(s) is completely confidential.
It's often during tragedies like this that our aviation community comes together not only support one another, but also to remind ourselves that we are dedicated to the safety and security of our fellow Crew and Passengers onboard each and every flight, every day. You all do an exceptional job keeping one another safe and should take comfort in knowing that your Union and Southwest Airlines Peers and Leaders support you completely. The job that you do every day is one that may appear "effortless" to our Customers, but so many know how much of your hard work, LUV and dedication goes into it. Please take this opportunity to be proud of who you are, of what you do, and in knowing that you are well-trained professionals. Let us move forward together and take care of one another with a renewed sense of dedication, awareness, and compassion for those lost.
CISM HOTLINE: 1-800-408-3220 | email@example.comTWU Local 556 - Transport Workers Union Local 556
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